Safety is ingrained into our company culture and is a part of everything that we do. Our pilots have thousands of hours of combined flight experience. Rest assured that you and your loved ones are in safe hands with us.

Everything we do is catered around you. When you book a flight, our Chief Pilot will be scheduling your helicopter experience directly. Phone number is forwarded to him after-hours. Nothing is automated. Everything is done deliberately by hand; checked, then double checked, and then checked again. Our pilots, are our brand ambassadors. They represent our values and offer a warm welcome, every time. In customer reviews, they are all referenced by name. Our helicopters are never loaded with rotors turning. We allocate time before and after the flight to chat and thank every one of our customers personally

All of our flights are private. When you board any Bekaa Air tour or scenic flight, the helicopter will be fully booked out for you. Just you, loved one[s] and the pilot

Perhaps a low bar to clear. Anyone who had a flight cancelled for any reason would have gone through the painful process of trying to get a refund. We did everything possible to make our cancelation policy one of the best.

If you would like to reschedule your flight we ask that you do so with a 24 hour notice. Within this window our full refund policy applies

In case you can no longer make your flight on the day and would like to cancel your flight, a 50% cancellation fee gets deducted from the total refund amount – you can reschedule any time or get a refund of the remainder

On the day if we deem the conditions to no longer be safe to fly, Bekaa Air customers can either reschedule to any other day or receive a 100% refund. If the weather is marginal (aka safe to fly but less appealing to do so, eg when it’s raining) we can offer full refund or to reschedule your flight to an other day

All of our aircraft come equiped with Bose noise canceling headsets, and most of them are also equiped with air-conditioning for passenger comfort. A lot of other companies forgo the extra expense; we don’t

Some helicopters are looked after; others are cared for; ours are loved. We baby them. They reflect us, and what we do. Tiny details like the direction of bristles of the interior carpet are re-aligned at the end of each day of flying. The windows have a three step cleaning process to give them bubble-like appearance. Our helicopters have individual engineers who are the only people permitted to work on them. They know the machines inside and out. The result, helicopters which have been flying for years that look better than what they did brand new

Every scenic flight, lunch, helicopter pub crawl and winery tour has been painstakingly crafted. The destinations that you see presented on our website, showcase the best that Brisbane has to offer. We work together with venue managers, who share our passion, many are our friends. We constantly aim to create better experiences, and always looking at ways to improve our packages