Our
Policies

Bekaa Air helicopter and a couple among the lavender at Kooroomba

Bekaa Air
Booking Policies

Golden evening light over Beechmont Estate

At Bekaa Air, we’ve set our sights high to ensure our cancellation policy is as customer-friendly as possible. Clear, straightforward, and flexible – we’re committed to offering a policy that stands out for all the right reasons.

Cancellation and Scheduling

Bekaa Air helicopter on the lawn at Spicers Peak Lodge
  • Full Refund Window: Need to cancel? No problem. We offer a full refund for cancellations made more than 24 hours before your scheduled flight time.
  • Rescheduling: Plans change, and so can your flight. If you need to reschedule, just let us know at least 24 hours before your flight, and we’ll take care of it without any additional cost.
  • Weather Conditions: Your safety is our priority. If on the day of your flight, we judge the weather conditions unsafe for flying, you’ll have the option to reschedule your flight to another day or receive a full 100% refund.
  • No-Show Policy: If you do not show up for your flight or cancel within 24 hours of your scheduled departure, refunds will not be provided.
  • Minimum passenger number is 2 – however single passengers are welcome with the payment for two

Booking and Payment

A kangaroo outside a country cottage at Spicers Hidden Vale
  • Confirmation: Your booking is confirmed upon the successful completion of payment.
  • Accepted Payments: We accept a variety of payment methods, including major credit cards, electronic funds transfer (EFT), and cash.
  • Insurance: As per industry standards, Bekaa Air is fully insured, including passenger liability coverage, to offer you peace of mind.

Travel Details

Harnessed child seat fitted inside a Bekaa Air helicopter
  • Passenger Information: For operational integrity and in compliance with CASA regulations, we require the full names, accurate weights, and baggage details of all passengers prior to flight.
  • Infants and Children: Children are welcome aboard. Bekaa Air is the only helicopter operator in Brisbane and the Gold Coast offering an aviation-approved child seat for eligible young passengers. Flights may not be suitable for infants under 12 months, so we assess these bookings individually. Please contact us before booking with your child’s age, height and weight so we can confirm suitable seating and flight arrangements.
  • Baggage Policy: Bring what you need! Light handbags and small backpacks are allowed. For anything larger, just get in touch in advance. Especially for fly and stay tours where luggage space may be limited

Special Circumstances

Guests relaxing by the pool at Spicers Clovelly Estate
  • Right to Refuse: For the safety and comfort of all, we reserve the right to refuse boarding to any person displaying behavior that could compromise the safety or comfort of others.
  • Gift Vouchers: Got a gift voucher? Great! Make sure to redeem it and book your flight before it expires – they’re valid for 3 years. We can transfer to an other person or credit the amount of the gift voucher towards an other flight, but do not offer refunds

Questions About
Your Flight?

We strive to make your experience with Bekaa Air smooth from takeoff to landing – including the booking process. For any further assistance, our customer service team is just a call or click away.

Contact Us