All of our tours & scenics are private flights, and as such our cancelation and reschedule policies are a lot less restrictive than what you would find elsewhere. If you would like to reschedule your flight we ask that you do so with a 24 hour notice. Within this window our full refund policy applies, (Please note that a 1.95% merchant fee gets deducted from this process by PayPal)

In case you can no longer make your flight on the day and would like to cancel your flight, a $100.00 cancelation fee gets deducted from the total refund amount

On the day if it rains or we deem the conditions to no longer be safe to fly, Bekaa Air customers can either reschedule to any other day or receive a 100% refund. If the weather is marginal (aka safe to fly but less appealing to do so, eg when it’s raining) we can offer full refund or to reschedule your flight to an other day

We try to strike a balance between the very competitive nature of flight operations, looking after our staff as well as making sure that you have the most flexible policy that we can offer

This is what makes our approach unique. All of our tours, including the scenic flights – are private. This means that when you book your flight for two people, we will not sell the remaining seat to anyone else. Whilst this inadvertently means we make less on each flight, we have made this decision so we ultimately provide a better experience for our customers

Enclosed shoes are to be worn. Sunglasses and sunscreen to protect you from the Queensland sun are also recommended

You can fly to anywhere you like. You can fly from anywhere you like. All we need is a written landing approval from the land-owner and an assessment by us to make sure that the area meets our safety requirements. The tours you see on our website are the hand-picked ones that meet our quality requirements. Instead of listing as many places as we can, we have selected each individual winery, lodge and resort as a top performer. You will not go wrong no matter which place you chose

Yes. All of our aircraft are equipped with the best Noise cancelling headsets by Bose. They are crystal clear and cancel out a significant portion of the outside noise. Your pilot will also provide commentary and let you talk between each other

Our main helicopter is the R44RII – a 3 passenger helicopter, with a maximum payload of around 270kg. We also utilise a turbine powered Bell LongRanger 206L3/L4 – This aircraft has the ability to carry 6 passengers and has luggage compartment. Due to turbine engine cycles, this aircraft can only be hired for flight periods of 30 mins or more

Yes. Unlike a commercial jet-liner, your phones do not need to be turned to airplane mode. Nor do we charge extra for this

Whilst there is no laws restricting us to a certain age, passenger safety and taking care of you, our customers is always our number one priority. We have made the decision to set the minimum age at 3. Infants who are younger are still developing their neck muscles. In the event of moderate turbulence which is minor nuisance to adults can lead to whiplash in infants. Adult sized headsets fit poorly over their heads which can also lead to hearing damage. Best leave them at home with a baby sitter and enjoy the experience together

There are no height restrictions

In our R44RII helicopter which most flights are based on the maximum seat limit is 136kg and maximum payload is around 270kg

We don’t have operating hours because we operate around your requirements. As long as there is light, we can fly (approx. 30min prior sunrise and 30min after sunset, but season dependent). You can call us anytime between 8:00 – 17:00, with the phone being forwarded on to our Chief Pilot outside of business hours. We can land almost anywhere as long as it’s large enough to accommodate our aircraft and we can ascertain landing permission from the landowner. The only exception is our sunset flight which has it’s own time-slot each day